PH1 Data Privacy Policy

This Privacy Policy applies to every PH1 service you access through the official website at ph1.lol or the PH1 mobile app. It walks you through how we collect, use, store, and protect personal details belonging to players who have registered with the platform.

PH1 is committed to handling your personal data with care and in line with recognized data protection standards. When you register for a PH1 account or use any of our services, you acknowledge that you have read this Privacy Policy and agree to the data practices described in it.

If you have any questions about this policy or how PH1 looks after your data, our support team is ready to assist you. [email protected]We are always happy to explain anything that seems unclear.

PH1 only gathers the personal data that is truly needed to run your account, process transactions, verify your identity, and satisfy legal requirements. Below are the broad categories of personal information we may collect:

PH1 does not collect sensitive personal data such as your race, ethnicity, political leanings, religious beliefs, or health information—unless the law or responsible gaming duties specifically call for it.

We gather personal data through different channels depending on how you interact with the platform:

• Direct interactions with us: You share your details directly with us when you create an account, update your profile, make a deposit or withdrawal, get in touch with support, or answer a survey.
• Automated data collection: When you visit ph1.lol or open the PH1 mobile app, our system automatically captures technical and usage data through cookies, server logs, and other standard tracking tools. This typically includes your device type, browser type, operating system, language preference, IP address, access times, and the pages you view, all of which help us keep the platform running smoothly across different devices and screen sizes.
• Data from external partners: PH1 may receive certain details about you from identity verification providers, payment processors, and fraud prevention services. We use this information only to confirm your identity and to keep your account protected from unauthorized access.
• Public records and open sources: From time to time, PH1 may compare the details you provided with publicly available records to make sure everything stays accurate and up to date.

PH1 uses your personal data only for legitimate purposes that are directly connected to running the platform and supporting you as a player. Below are the specific ways we put your information to work:

• Setting up and managing your PH1 player account, including registration and account maintenance.
• Confirming your identity and age to meet legal requirements and to keep the platform strictly for players aged 21 and above.
• Handling deposits, withdrawals, and other financial transactions in Philippine pesos (₱).
• Detecting and preventing fraud, money laundering, and other illegal or harmful activities.
• Providing customer support and responding to your inquiries, concerns, and complaints.
• Sending you account-related alerts, including transaction confirmations and security notifications.
• Sharing promotional offers and bonus announcements, but only if you have agreed to receive marketing communications.
• Monitoring your gaming activity to uphold responsible gaming commitments and to identify early signs of problem gambling.
• Improving the PH1 platform, our games, and overall services by analyzing usage patterns and listening to player feedback.
• Following applicable laws, rules, and official requests from regulators.

PH1 will never use your personal data in a way that doesn't match the purposes listed above unless we get your clear and explicit permission first.

PH1 does not sell your personal data to anyone. However, to keep the platform working and to fulfill legal duties, we may share your data with these types of recipients:

• Payment processors: To make deposits and withdrawals possible, PH1 passes the necessary financial details to payment service providers. These partners are contractually required to keep your data secure.
• Identity verification services: PH1 relies on third-party KYC providers to confirm your identity and age. These providers receive only the data needed to complete that verification.
• Fraud prevention and security services: PH1 shares technical and usage data with fraud detection services to keep the platform and all players safe from harmful activity.
• Game providers: Some games on PH1 are supplied by third-party studios. These providers may receive limited technical data needed to deliver the game experience properly.
• Regulatory and law enforcement authorities: PH1 will share personal data with the proper authorities when the law, a court order, or a regulatory requirement demands it.
• Business transfers: If PH1's business goes through a merger, acquisition, or sale, your personal data may be transferred to the new entity as part of that transaction.

When you visit ph1.lol or open the PH1 mobile app, the platform uses cookies and similar tracking tools to make your experience smoother. In simple terms, cookies are tiny text files stored on your device. They let PH1 recognise you when you come back, remember the choices you have made, and get a better sense of how you explore the site.

Here is a rundown of the different cookies you may come across on PH1:

• Essential cookies: Some cookies are non-negotiable because the platform depends on them for basic functions like keeping your session active, securing your account, and completing transactions. These are the ones you cannot switch off, since PH1 would not run properly without them.
• Functional cookies: Other cookies look after the personalised touches, such as the language you prefer and your display settings, so that every return visit to PH1 feels familiar and comfortable.
• Analytics cookies: There are also cookies that help PH1 understand how players move around the platform, which pages attract the most attention, and where the experience could be improved. The data collected here is combined and anonymised, so it cannot be traced back to any single person.
• Security cookies: PH1 also uses security-focused cookies to catch suspicious behaviour, stop people from getting into player accounts without permission, and keep the platform honest and dependable for everyone.

If you prefer to, you can manage or disable non-essential cookies through your browser settings whenever you like. Just keep in mind that disabling certain cookies may change how some parts of PH1 behave. To be clear, PH1 does not use third-party advertising cookies or tracking pixels to target ads at external visitors.

PH1 only keeps your personal data for as long as it takes to fulfil the purpose it was gathered for, or for any longer period required by applicable laws. Here is a general idea of how long the platform holds on to different kinds of data:

• Active account information: This information stays with the platform while your account is active, and it continues to be kept for five years after closure, consistent with standard record-keeping duties under anti-money laundering rules.
• Transaction Records: To stay compliant with financial regulations, PH1 keeps financial transaction records for a minimum of five years.
• Identity Verification Documents: These are kept for five years counting from the later of two events: when the account is closed or when verification is completed.
• Customer Support Communications: These files are stored for three years starting from the date of that interaction.
• Technical and Usage Data: Messages and related details are usually held for up to 24 months, and after that period they are anonymised or deleted.

Once PH1 no longer needs your personal data, we make sure it is securely deleted or anonymised. If immediate deletion is not possible—for example, because the data is stored in backup archives—we isolate that data and stop processing it until deletion can be done.

At PH1, we take the security of your personal data very seriously. We have put in place a combination of technical and organisational safeguards to shield it from unauthorised access, loss, destruction, or alteration.

• Whenever information travels between your device and PH1's servers, it gets encrypted using SSL/TLS technology.
• PH1's servers are hosted in secure data centres equipped with physical access controls and 24/7 monitoring.
• Within PH1, access to personal data is limited to authorised personnel, and only on a strict need-to-know basis.
• We run regular security audits and vulnerability assessments at PH1 so potential risks can be identified and addressed early.
• Payment data is handled in line with industry security standards and is never stored in plain text.

PH1 applies every reasonable measure to keep your data safe, but no online service can offer absolute security. Account privacy is a shared duty — please use a strong, unique password and never share your PH1 login details with anyone.

PH1 honors your rights over your personal data. As a PH1 player, you have the following rights in relation to the personal information we hold about you:

To exercise any of these rights, please reach out to PH1 support using the official contact options available on our platform. [email protected]PH1 will respond to data rights requests within thirty (30) days. In some cases, we may need to verify your identity before processing the request.

PH1 is strictly a platform for adults aged 21 and above, and all services are intended only for legal-age users. PH1 does not knowingly collect personal data from anyone under the age of 21.

If PH1 finds out or has reason to believe that personal data from a minor has been collected, the related account will be closed immediately and all personal data will be removed without delay. Any account funds will be handled in accordance with applicable legal requirements.

If you are a parent or guardian and suspect that your child has created an account on PH1, please contact our support team immediately. [email protected] We will review the matter and take the appropriate steps as soon as possible.

PH1 may occasionally update this Privacy Policy to reflect changes in our data practices, legal obligations, or platform features. For any significant changes, we will notify registered players through email or an in-platform notification.

The revised policy will be posted on this page with a new 'last updated' date. If you continue using the PH1 platform after the changes take effect, it will be considered your acceptance of the updated terms.

PH1 recommends reviewing this Privacy Policy from time to time so you stay informed about how your personal data is handled. If you have any concerns about a change, please contact support before continuing to use the platform.

If you have any questions, concerns, or requests regarding this Privacy Policy or how PH1 handles your personal data, please reach out to our support team. We take every privacy-related inquiry seriously and will respond as quickly as possible.

• Live Chat: Live chat is available 24/7 right on the PH1 platform, making it the fastest way to reach us.
• Email: [email protected] for detailed privacy questions and data rights requests.

For data rights requests such as access, correction, or deletion, please email us with the subject line 'Data Rights Request' and include your registered email address along with a short description of your request. PH1 will acknowledge your request within 5 business days and provide a full response within 30 days.

PH1's support team responds in English, so you're welcome to send your inquiries in English.